Island Fire Policies
Islandfire.com offers for sale, artwork produced by us and others (commissioned artists). We also offer art instruction classes that may be booked online and then taken at our gallery at a future date.
PAYMENTS AND RETURNS
All online transactions require payment by credit card in US dollars. If you are not satisfied with a product purchased from our website, you will be entitled to a full refund once the product is returned in good condition. Art class bookings can be cancelled or rescheduled under conditions that are stated on our booking class product descriptions. Gift voucher purchases are fully refundable at any time subject to the conditions in the class booking product descriptions. You may not receive a refund for a class unless you cancel at least 24 hours prior to your scheduled class time.
SHIPPING
Items ordered from our website will be shipped as soon as possible. We will generally use USPS priority mail unless other arrangements have been made. Some items require special shipping and handling and you will be contacted if you make a purchase that requires this attention. Shipping charges are not refunded.
PRIVACY
Islandfire.com does not collect any credit card data from customers. We do not share any customer information outside of our business. All transactions are through a secure gateway using Woocommerce. Our site uses HTTPS and is SSL certified. By default, WooCommerce retains:
- What products a customer ordered and when
- Name, e-mail address, and phone number provided by the customer
- Billing (and optionally: shipping) address entered by the customer
- A note about payment method used by the customer
You may request a copy of this information from mattfenske@islandfireglass.com
If you have any questions about our policies, please contact Matthew Fenske at 251-245-8140 or email at mattfenske@islandfireglass.com